Quality Management System for Different Construction Project Strategies

Construction industry is a big business which needs a lot of capital investment. Each project has sophisticated mechanism which composed of any elements to manage. Therefore, head offices should have effective strategy to boost the organization to grow up. Moreover, quality of the company should follow strategy to enhance the managerial power of the organization.

Quality management is not only helping the organizations to grow to the market’s higher level but also increase creditability of the company to encourage a lot of customers. Without quality management, the organizations will have difficulty to improve, because if the organization manages to build the project without any quality standards, then they can get many claims or reworks. Therefore, quality improvement is one of the success factor that lead to the project successful.

Juran has identified the hidden costs of poor quality as represented in Figure below. Many organizations are only concerned to a few cost of poor quality such as reprocessing and rejects, but in reality there are many costs of poor quality such as delays, and damaged goods.
Therefore, quality management is important to implement in the organization to ensure the quality of products or services. Moreover, it also can be reduce cost and time that can lead the organization to be loss by increasing their quality level.

Hidden costs of poor quality Juran (1993, P.23)

Mr. Kittawat Sukosi made a research to study the project strategy and quality management. In order to accomplish this major objective, three majors were needed to achieved:

1. To study quality activities in the differences of project strategy of construction sites in Thailand.

2. To study how construction sites measure quality performance in the differences of project strategy.

Conclusion

Quality management is important for conducting premium performance of construction services.

Nowadays, quality management has been used for many construction companies in Thailand. In order to study about the relationship between project organization and quality management, two objectives was established. The first objective is “To study quality activities in the differences of project strategy of construction sites in Thailand”. This objective was established for study the mechanism of quality management activity in differences of strategy. The second objective is
“To study how construction sites measure quality performance in the differences of project strategy”. The purpose of this objective is to study about measurement of quality performance in differences of strategy.

Quality Activity

The project which established differentiation strategy is required to conduct ISO 9000 series, especially ISO 9001:2008 (newest version), while cost-leadership strategy is not require ISO standard. Quality manual report is just only established for differentiation project. Cost leadership strategy is focused on zero defects, while differentiation strategy has varied aspects such as safety and environment. QMR and quality manager is in-charge only differentiation project.

There are some activities which implemented for all cases such as quality inspection and testing, internal quality audit, equipment calibration, and corrective and preventive action. Environmental inspection and testing is implemented for some differentiation strategy. All cases are conducting safety management, but only differentiation project were implemented based on OHSHA 18000. Quality improvement program are performed for both strategies. However, the improvement relies on the quality activity that implemented and keeps record for analysis.

Quality Performance

In order to measure quality management, quality performance is an indicator of quality measurement. Cost-leadership strategy measures cost reduction and amount of rework in order to reach zero defect objectives. Customer satisfaction is implanted for both strategies, however, the factors of customer satisfaction checklist is differences. Internal audit is implemented in every case. The audit report can be used as a quality performance; again, the issue of internal audit of each project is different. Non-conformance report is performed only in differentiation project in order to improve work procedure by using this report. All cases have performed safety report, however, only differentiation project will raised safety to be a major issue in quality management. Moreover, environmental report is implemented in the differentiation project (only
on case study).

Recommendation for Further Study

This study is completed to discover the familiarities and differences of quality activity and quality performance. As a result, there is one case which they implement all of quality management system (QMS), safety management system, and environmental management system.

Interestingly, this approach can be implemented as an integrated management system. Therefore, the further study can be about the advantage and disadvantage of integrated management system.

His thesis abstract is copied and posted.
Abstract
The research aims to study relationship between project strategy and quality management. The scope of study was limited in Thailand. Qualitative method was used as a research methodology in order to accomplish the research objectives. Five cases in Thailand were selected in this study.
All of data in this study was given by the interviewees. Cross case analysis was implemented in order to find out the familiars and differences of quality activity and quality performance in each case study.

The result of the study was divided into two parts. The first part is quality activity in differences strategy. Cost-leadership strategy is performed quality management, but ISO 9001 was not established as a quality management system. However, quality assurance (QA) and quality control (QC) are implemented such as quality inspection procedure, internal quality audit, quality inspection and testing, and quality documentation system. Construction project which used differentiation strategy is established ISO 9001, especially 2008 version. Safety management is performed in order to reduce accident which can lead to enhance quality performance. The quality activities are based on ISO 9001:2008 such as combine audit, safety inspection, quality inspection and testing, environmental inspection and testing, control of non-conformance work, and quality documentation system.

Quality performance is the second result. Cost-leadership strategy is using cost of rework and number of defected nonconformities work in order to measure quality performance. Audit result is also the tool to evaluate quality performance throughout the entire project. Audit report, nonconformance work report, safety report, and environmental report are as the indicator of measurement of quality performance which the project which used differentiation strategy is using. Moreover, customer satisfaction is one of the quality performance indicators which both of strategies is evaluating. However, the measurement approach of customer satisfaction of each strategy is different.

The On-Site Behavior of a Construction Project Team during the Implementation of the Planning and Quality System

Changing the procedures and process of the traditional system to the new system involves so many problems.

First, staff members of the contractor have many questions with the new system, but they would not want to find the answers.

Second, the payment of the subcontractor is often delayed and uncorrected in accordance with B.O.Q even though the system has applied the earned value concept.

Third, the traditional on-site work processes have not matched with new system because lack of documentation support on-site.

Fourth, many staff members do not understand how to perform their work in better ways; furthermore, some of them are reluctant to change and think that this is a burden.

Fifth, top management needs to review the accurate information but the project site always covers the truth.

Sixth, sharing the values and norms from existing employees to new employees are lacking and so on.

These problems arise from the lack of knowledge about the benefits of the program and what is the process flow from top to bottom. In addition, due to reluctance of some staff to change and play with the new approach, leaders of the team need to play the crucial role to unite all employees in the purpose of motivation and creating the commitment. As a result, the acknowledgment of which process systems are changed in functions of the project site, and who are in the important position to make the change occurring during the new system implementation in accordance with change management concept are unavoidable.

Mr. Janeyut Naiyarat made a case study which primary purpose was to investigate and find out how construction project teams to behave during the implementation of the new system. To achieve the main objective, the following sub-objectives were needed:

 To investigate the on-site behavior of project teams while the implementation of planning and quality system

 To propose the on-site behavior of project teams affecting the success of the implementation of planning and quality system

Conclusion

The on-site behavior of the construction project teams

Organizational Support - Based on the result of data analysis, the organization provided full support from top managers. There is the specific policy for Planning and Quality system. For staff, the new operational procedures are established along with Planning and Quality form in each project. To transfer know-how to all, the new operational form is demonstrated by executives on-site. Moreover, to ensure the continuous use of Planning and Quality system, construction projects are visited periodically by executives and audit team. Finally, the incentive and rewards are given to appropriate staff accordingly.

Top level (Project Manager, Project Engineer, Site Manager) – Results showed that most of the staff in these levels comply with the policy. The enforcement of the new policy is adopted by top level as well as the specific procedure is established regarding with natures of the project.

Middle level (Senior Site Engineer, Senior Office Engineer) – Result showed that all staff are enforced to comply with the policy by the top level. However, while most of them seem to be forced to participate and use Planning and Quality form, senior site engineer as a key leader in the fourth case study perceiving the opportunity to grow will to lead his project to success in the new system implementation. For others, they all emphasize on the progress of work according to their leaders.

Operational level (Site Engineer, Office Engineer) - Most of site engineers are new graduates and lack of experience, so it depends on the leaders to provide any activities to facilitate site engineers. The behavior of site engineer can reflect the understanding of leaders and the group climate of each case study. In case study I and IV, most of them realize about the benefits by using Planning and Quality form and will to collaborate with all activities and use the form continuously in order to improve individual and project performance. On the other hand, staffs in other case studies reluctant to use the operational form because of lack of understanding about the benefits and lack of facilitating from their leaders. However, to submit the form with the consideration for passing the probation, they make the illusion by trying to fill in the form. Therefore, there are both case study I and IV can success in the implementation of planning and quality system.

The behavior affecting the success of the implementation of the new system

Organizational Support - Based on the result of data analysis, the organization provided full support from top managers. There is the specific policy for Planning and Quality system. For staff, the new operational procedures are established along with Planning and Quality form in each project. To transfer know-how to all, the new operational form is demonstrated by executives on-site. Moreover, to ensure the continuous use of Planning and Quality system, construction projects are visited periodically by executives and audit team. Finally, the incentive and rewards are given to appropriate staff accordingly having good performance.

Top level (Project Manager, Project Engineer, Site Manager) - Staff in this level so as the leader of the team have to comply with the policy. The top level is necessary to participate in entire processes in order to show the serious emphasis on the new system and get staff involvement. Other responsibility of top level is to modify the form regarding with the nature of the project for operational level. Also, the tasks should be assigned effectively to subordinates by top level in order to enforce indirectly to use the form and to get understanding. Moreover, to ensure that staff is using the form constantly, monitoring closely at the early stage and periodically at the next stage has to be performed. Importantly, to develop the team during the implementation of the new system, the arrangements of formal and informal activities are strictly concerned.

Middle level (Senior Site Engineer, Senior Office Engineer) – Executives and top level has to comply with the policy. They have to participate and have to use Planning and Quality Form, while the senior site engineer should cooperate between top level and operational level and to lead the project to success in the new system implementation. In addition, the modified documentation designed by agreeing with all staffs in the team should be developed by senior site engineer. Moreover, to get staff using the form continuously, closely monitoring should be adopted in the middle level.

Operational level (Site Engineer, Office Engineer) - Site engineer should listen and comply with the policy. Participating in all activities to be a part of a team and getting understanding the new system. To understand the benefits and to use the form effectively, site engineers should try out using it and learn from mistakes. In addition, asking questions while having problems and proposing idea while finding the better ways are necessary for site engineers. Importantly, to improve the performance of the project, using the form stably and reporting the progress realistically are essential to detect the problems on-site. The weakness of the form can identify in order to amend to be practical and conformant with the uniqueness of each project.

His report summary is shown below.


His thesis abstract is copied and posted.

Abstract

In construction company especially building sector, there are huge amount of investment by developer while economics expansion; as well, intelligently spending the budget with refined contractor must be concerned. It is the most important for building contractors to improve or change their operational system in order to compete with others. The sample contractor in Thailand is implementing the new system so-called planning and quality system. The purpose of this system is to facilitate staffs on-site via the tools such as the two-week schedule, the cost control plan and the quality checklist. It affected directly to site engineer who normally work with less emphasizing on documentation. To comply with the new policy, staffs in this contractor have to change their working style. Therefore, a change management process is necessary to adopt because the change always has problems, for example, reluctant to change due to lack of understanding and knowledge, lack of sharing information and fear of losing control and overload of current tasks and responsibilities. Moreover, the practical behavior of construction project team during the new system implementation is not well known and the existing literature is very rare in Thailand.

In order to know how to behave of construction project teams during implementing the new system, the objective of this research are established to 1) To investigate the practical behavior of project teams while the implementation of planning and quality system, 2) To propose the behavior of project teams affecting the success of the implementation of planning and quality system.

The data was collected via interview in four condominium projects implementing the new system located in Bangkok and Nonthaburi. The interviewees have classified into three groups of each project. The first group is the top management level that comprises of project manager, project engineer and site manager. The second group is the middle management level that comprises of senior site engineer and senior office engineer. The last group is the operational level having a responsibility to use planning and quality control form that comprises of site engineer and office engineer. The following section is to present the finding of this study.

Development of Worker Safety Attitude Construct and Model in Oil & Gas Construction Projects

In construction industry, there are lots of factors that affect accident rate. Attitude of the worker is the one of factors which has influence to it. Thus, worker attitude is important to prevent accident from occurring.

The companies have implemented a lot of safety programs in construction site to reduce the accident rate in the construction industry. Also, they want to increase productivity of their work. However, the safety programs might have influences to worker positively and negatively. The companies must be alarmed and take extra care in these both effects of safety programs.

Although there are many researchers conducted study related to safety programs, still the problem now is that, companies do not know how to develop workers’ attitude. Therefore, companies cannot implement safety programs to make safety attitude and behavior for workers in construction site.

Mr. Thanaporn Buaklom made a research which aimed to determine the worker’s attitude constructs and model in Oil and Gas industry. To accomplish this primary objective, three specific objectives were also needed as follows:

• To develop safety attitude constructs and model.

• To study the implementation level of safety program in Oil and Gas industry.

• To determine the correlation between safety program and worker attitude.

Conclusion

The effect of difference worker attitude base on Age and Experiences to worker attitude

As the result of this study, age and experience were analyzed to determine their different effects to safety worker attitude. Normally, the age and experience have effect to the worker attitude. However, in the Oil and Gas projects, they play more attention in safety occupation. Thus, the safety attitude was established at the beginning stage of work, and it was found out that the age and experience have no influence to the worker attitude. In conclusion, the age and experiences of worker have no effect to worker attitude in Oil and Gas projects.

Development of worker attitude constructs and model

There are six factors for worker attitude constructs found. The worker attitude was established from the environmental impact such as worker experience, company support, and personal perception and so on. Therefore, to develop the worker attitude, the important factors have to consider. In addition, this study found the factors that construct the worker attitude. If the companies try to improve worker attitude, they have to improve these factors such as Personal motivation for safe behavior; Personal effectiveness; Positive safety practice; External motivation; Cognitive; and Belief

These factors present the element to improve worker attitude in construction work. The personal motivation for safe behavior is the most effective to worker attitude, because this factor is influenced by the company’s motivation to do their work safely. In addition, the worker can improve their behavior following these factors. Moreover, each factor can represent some element as shown in the table below.


The implementation level of safety programs in Oil and Gas industry

This objective measured the implementation level of safety program. To achieve this objective, this study distributed questionnaire to safety managers, and conducted an interview to know how they implement the safety programs in their company. Moreover, the data was ranked by the implementation of safety programs. The result is shown in the table below.

The meanings of range are:
Ranges Level of implementation
1.00-1.50 Poor level
1.51-2.50 Fair level
2.51-3.50 Good level
3.51-4.00 Excellent level

The meaning of ranges explained about implementation level as elaborated in the previous chapter.


As the result of this study, there are two safety programs which were most implemented 1) In house safety rule 2) Personnel Protection Equipment. These two safety programs are provided for carefully preventing the accident with worker. These are proactive safety programs, which implement before the accident occurred. The reasons for implementing these programs are to easily supervise the worker. Therefore, the safety managers prefer to implement these two programs. Thus, these programs are highest implementation level in oil and Gas industry.

On the other hand, the behavior base safety program has the lowest level of implementation because this program builds for change the risk behavior of worker. For example, the worker is risk taker, who want to work with risk behavior, behavior base safety program are provided to change the behavior of worker; to work safely which is difficult to change. Therefore, this safety program has a lowest level implementation.

As the result of this study, the implementation level of safety programs show the capability of company to implement the safety programs in their company. Each company has different approach to implement safety programs. Some company want to emphasize on management programs, thus, the company will provide more special safety programs. Especially in Oil and Gas industry, they have more safety programs to implement in their work places. Therefore the implementation level of safety program tends to have high implementation level.

The Regression model between safety programs and worker attitude

This research used multiple regression method to find the correlation between safety programs and worker attitude. The data was collected from safety managers and workers in Oil and Gas industry.

The result showed that, there are no significant relationship between safety programs and worker attitude. The model summary of multiple regressions show R square equals .083 which means safety programs has correlation to worker attitude only by 8.3% Consequently, the correlation among safety programs and safety attitude is very low.

The main reason that makes this situation occurred is the assessment of safety program which cannot use to predict the relationship between safety programs and worker attitude in Oil and Gas project. Moreover, there are many factors which affects to worker attitude as cognitive and personal perception. Thus, the safety program cannot signify which safety programs have direct influence to worker attitude.

On the contrary, the safety programs have impact to worker attitude in term of indirect way to worker. This effect encouraged the worker to work safely in the site. This effect is shown by the average that worker attitude is high. This means that the worker attitude have effect from safety programs.

The correlation between organization and worker attitude

These analyses determined the correlation between organization and worker attitude in the company. The relationship between organization factor and worker attitude is the effect of organization to safety attitude. Normally, the organization factors have influences to company employee. In this study, the researcher focused on the influence of organization to worker attitude.

To achieve the objective, which organization factors were implemented in the company, safety managers were interviewed, and the worker attitude comes from the factors analysis.

The result showed that there is a little correlation occurred between personal effectiveness of worker and organization structure, leadership, management style, communication, job responsibility, training and trust. The result explained that the relationship among organization factors and worker attitude is in term of personal effectiveness.

Conclusion, the personal effectiveness is sensitive with the organization factors. There is a small correlation between personal effectiveness and organization factors; while it is evident the other organization factors have no relationship with factor of worker safety attitude.

His thesis abstract is copied and posted below.

Abstract

The construction industry started to boom recently. The construction works have greatly impact in developing the economy particularly in Thailand. Many infrastructures have been built and many investors have been encouraged to bring their business in the country. Many new technologies have been used to upgrade the construction process, but despite of this new knowledge, problems keep on arising at different level in any construction site. Therefore, this research was conducted to study about safety in construction work which is specifically related to safety attitude of worker.

Moreover, the safety programs in construction works were also studied. There were three objectives in this study such as follow:
(1) to develop worker attitude construct and model;
(2) to study the implementation level of safety programs in Oil and Gas industry; and
(3) to determine the correlation between safety programs and worker attitude.

In order to carry out the research objectives, the author collected data from workers and safety managers by using questionnaire. These data were analyzed by using Statistical Package for the Social Sciences (SPSS) software. In addition, the safety managers were interviewed to understand more the safety occupation they applied in their companies.

As the result of this study, the worker safety attitude construct was found having six factors. These are personal motivation for behavior, personal effectiveness, positive safety practice, external motivation, cognitive and belief. These factors represent the worker attitude, which the company can apply to develop more the worker attitude.

For the implementation level of safety programs, the result of this study shown that the safety programs were more implemented in the work place. It was also found out that among the safety programs which implemented; in-house safety rules and personal protection Equipment have the highest levels.. In the contrary, behavior base safety has the lowest level of safety programs implementation.

The correlation study between safety programs and worker attitude revealed that these two have no correlation at all. These can explain that the safety program have indirect impact to worker attitude. Moreover, there are many factors which affect the worker attitude. Thus the safety programs are not the only possible reasons having direct impact to worker attitude. iv
In conclusion, this study suggests to policy implementers, construction firms and to the reader to develop factors for worker attitude too. The implementation levels of safety program are shown. Therefore, this research can be of great help to the construction industry to develop safety occupation in the future.

Internationalization Process of Pakistani Contractor

The fourth paper “Internationalization Process of Pakistani Contractor” which was presented during the International Design and Construction Management Forum in Hilton Millennium Hotel, Bangkok on March 13-15, 2011 is authored by Mr. Hassan Fazliani.

His full paper presentation is posted below.

Construction Claim Negotiation In International Projects

Mr. Ahsen Maqsoom is the third student who presented his paper entitled “Construction Claim Negotiation In International Projects” during the International Design and Construction Management Forum in Hilton Millennium Hotel, Bangkok on March 13-15, 2011.

The topic of his doctoral research is “Factors affecting the internationalization of multinational construction firms”. Below is his full poster presentation.

Building Trust in Contractor - Owner Relationships: Case Study in Vietnam

Mr. Nguyen Thanh Tam is one of the Doctoral students who presented his paper during the International Design and Construction Management Forum in Hilton Millennium Hotel, Bangkok on March 13-15, 2011. The title of his presentation was “Building Trust in Contractor - Owner Relationships: Case Study in Vietnam”.

His poster presented is posted below.

Theoretical Framework of Strategic behaviors in Thai contractors: an empirical case study

Four students from the Construction, Engineering and Infrastructure Management field of study presented their paper during the International Design and Construction Management Forum in Hilton Millennium Hotel, Bangkok on March 13-15, 2011.

One of the presenters, Colonel Arthasith Hastheetham presented his paper on “Theoretical Framework of Strategic behaviors in Thai contractors: an empirical case study”. This study is also published in Engineering, Construction and Architectural Management, 2011, Vol.18 issue 2.