QUALITY MANAGEMENT FOR BUILDING CONSTRUCTION PROJECTS

A CASE STUDY OF RESIDENTIAL AREA FOR CANTHO UNIVERSITY STUDENTS

by

Le Thanh Phieu

Abstract

The thesis shows the key issues in Quality Management System (QMS) considered as the essential factor for any organization that wants to develop and survive in the free trade market.

This thesis reviews the theory about quality management and its importance in construction project. In fact, this theory shows the important role, requirements and benefits of applying o construction quality management. The thesis briefs the factors that most effect to project quality and the key points to control project quality from the design to construction stage. The thesis has introduced a QMS to the construction contractor and the investors that they really need to be familiar with at present.

The other part of this thesis is the case study on Residential Area for CanTho University Students where the quality management system is applied. During this project, the system is well applied leading to great achievements despite some unexpected problems. Through this research, there are several good lessons that the parties related to the project should realize and study. They should have owned a quality management system, well-trained staff and disciplined top executive managers looking for high quality.

 Executive summary  

Rationale of research

This research has been conducted to study quality management systems and its application in government projects in Vietnam. To propose suitable solution to quality management system  by studying case study of Can Tho University student residential area.

Objectives of study

To propose recommendation by studying quality management system and practices in building construction projects, analyzing quality management practices in Can Tho University students residential project.

Methodology

In order to conduct research there is immense need of a frame work, which will describe how research will be conducted.
In this research case study approach has been used to focus on studying and analyzing different sources of data; i-e project documents, newspapers, local construction law and standards etc.

The research design is based on single-case and single unit of analysis, exploratory research is used in reviewing the literature to develop a frame work for building construction projects in Vietnam.

Findings and conclusion

Due different understanding of QMS in parties of the contract, the QMS in construction industry is still not established properly .Contractors tend to be more focused towards profit.so, it can be difficult to implement QMS. The common understanding for QMS in industry is considered as high cost of devising that strategy at initial level; there might be counterbalances in weakening of quality of work.

It can be more difficult to device on site due to opposition from the parties involved, and can also device in organization, but team members within organization can resist changing. They can be educated for changing norms and systems of organization

When considering the QMS of Can Tho University students residential area, the theory give the impression to be fit in the owner’s desires for QMS.

The project is prototypical for future projects of CTU for achieving extraordinary value projects. QMS delivers a foundation for getting quality construction through procedures and practices to comply customer needs and business performance in industry.

Recommendations

o   Availability of funds to maintain cash flow.

o   Most updated QMS to be provided to contractor & contractor should be informed for any change in QMS immediately.

o   QMS to be applied according to regulations and requirements of standard construction.

o   Internal staff must be trained for maintaining high quality construction, through quality audits.