Owner’s
Quality Management – A case study of high-rise building project for
resettlement of people relocated
by
Dang
Quang Ngoc
Abstract
In
the recent years, QMS become the most critical factor, tool for any
construction organization who want to be affirmed their reputation in the real
estate market. This report expresses the key issues of the Quality Management
System (QMS) in implementing the construction project.
By
this study, A high-rise building project for Resettlement and People relocated,
I would like to express the theories and the standards system of the Owner’s
Quality Management System in construction, system requirements for owner’s QMS
in construction and its benefits. The report has introduce briefly the factors
that most effect to project quality studied from public reports and the key
points to control project quality from the design to construction stage.
Through
a case study on high-rise building project I also would like to propose a
framework for application and improvement of QMS in order to obtain a better
managing construction project.
Executive summary
Rationale of research
This research has been conducted to identify problems and
propose frame work for Quality Management System (QMS) for high rise
construction.
Objectives of study
To study implementation of QMS for project owner in construction
project from design phase to construction phase, discussion interims of strengths
and weakness to recommend improvement and to propose a frame work on QMS for
High rise construction.
Methodology
The exploratory research method is used to study QMS through QMS
standards for comparison and applying theories into existing QMS for improvement.
Findings and conclusion
In
general, most of the requirements of quality system have been covered and
presented in the existing system. However, the Owner’s QMS only meet the
general requirements related to low-rise building and the simple construction
project. The owner need to develop their QMS to specified construction project,
such as high-rise building, add the requirement related to control the pile
foundation, the fire fighting system, tower crane installation,
elevator....etc. Otherwise, the common problems of missing contract review,
improper coordination and communication, lack of the process control, control
of quality records and the inspection status monitoring during the course of
work are the reasons that caused major problems to owner such as schedule
delay, rework and violation of safety.
Moreover, it is observed from the
high-rise building project that most of problems occurred during design phase and construction phase
are caused by these groups: missing contract review, poor coordination and
communication, lack of training and internal audit, inadequate quality control procedures.
Moreover, the quality culture in organization should be formed up so that the
Company can reach to the Total Quality Management.
Recommendations
1. Document
clear procedures of construction for high-rise building
High-rise
building project is large and complicated project required a high demand on
structure, fire fighting system, M&E system, safety during construction and
operation...etc. Owner not only conduct the general QMS system on implementing
project but also amend and improve the existing procedure(current quality plan
old) to ensure the quality of project.
2. Increase
in Commitment by Top Management
Top management shall demonstrate its commitment
to
·
Communicate the importance of customer’s meeting and
regulatory & legal requirements.
·
Establishing the quality policy and quality
objectives.
·
Provide necessary resources, funds for
implementation of QMS, make sure all members of the company understand and
comply with the process.
·
Creating a culture of quality within the company,
all activities of the departments to the staff in the company must aim quality.
3. Internal
Quality Audit training for All Level of Staff
Company
need to provide the training courses about quality management of construction
projects, regulations on quality control for construction works, the specific
requirements for quality and quality management of construction works at the
company and work instructions and forms for each individual, each position.
Company need to establish a separate quality management department. That will
work with other departments to build handbook quality control documents,
materials, processes and carrying out tasks for each department.
4. Focusing
on customer
Company
needs to consider on costumer focus orientation to satisfy customer needs from
planning phase to warranty, maintenance work to keep old customers and make new
relations. The Top management should establish the customer caring unit to
collect customer feedback, for improvement.
5. Develop
Communication and Coordination Procedure
Need to
develop clear communication & coordination mechanism for all parties
involved.
· Briefings
units periodically.
· Prepare
reports, periodic testing.
· Regularly
and promptly report and exchange information related to the situation in the
construction
· Inviting the State management agencies to
inspect and certify the results of construction in accordance with the Ministry
of Construction.
· Coordinate
with the state management of local development organizations
-
Check the profile construction process.
-
Check out the results of construction at the site.
-
Certification records and test results as the basis
for the test conducted in the stage of execution.
6. Enhance
the corrective and preventive activities and improvement
Companies
need unified approach to the implementation of improvement actions, prevent,
eliminate causes of potential nonconformities, which included measures to
improve quality systems company's process improvement project construction. A professional group to be
appointed to do research by working in different departments for quality
improvement and will submit results to management for approval for
implementation.
After performing the corrective, preventive action
and improvement, they shall consider the results and draw experience.
