Sunday 11 March 2012


OWNERS’ PROJECT QUALITY MANAGEMENT SYSTEM
A CASE STUDY OF IMPERIA AN PHU PROJECT
 IN HO CHI MINH CITY, VIETNAM



By

Nguyen Ngoc Thi

Abstract
             
Construction industry is strongly developed today. Hence, project quality is the main requirement that the Owner has to engage to their customers and the government. Therefore, Owner should take part and closely manage from the beginning stage of the project to ensure project’s quality requirements.
In the past, project quality mostly depends on the Contractors and Supervisors, the main reason is that the Owner did not understand project management and their limitation of professional, staffs. Recently, this is changed. Owner has their own experts and staffs and establishes quality management system to manage the construction activities.
In this study, an Owner’s Quality Management System is introduced. This helps the Owner to establish the Quality Management System, procedures and difficulties facing during the implementation. Moreover, this study also explains the benefits of Total Quality Management in construction, difficult factors need to be solved and framework to apply TQM in construction project

Executive summary

Rationale of research
This research has been conducted to identify quality issues in building construction projects of Vietnam.
Objectives of study
To study owner quality management practices and practices in Imperia an Phu project and discuss the strengths, weakness and provide recommendation.
Develop quality management framework for high rise building construction.
Methodology  
The exploratory research method is used to review the literature owner’s quality management QA/QC process, total quality management.
Investigate data for quality performance of Imperia an Phu project and quality management system of owner.
Findings and conclusion
The Owner‘s Quality Management System should be established and committed by Top Management. The Project Manager organizes the project team which structures with clear responsibilities of members. Construction procurement must be developed in order to choose good contractors or suppliers. The project team must ensure that the implementation must be process in accordance with their programs and plans which are submitted by contractors and approved by Project Management Team. The Quality Management System should review and improve the effective of the system regularly and Total Quality Management is the highest mission that the System should adopt.
In case study, a high-rise building project was chosen, because high-rise buildings are become popular, nowadays. Author has analyzed the Quality Management System of project Owner at the construction stage and show out the strengths and weaknesses of the system. Moreover, from this case study, author has discussed the effort of the existing system to improve quality at project and the efficient of these improvement methods. In order to reduce the quality problems, the project management team decided to increase the efficiency of QA/QC programs, increase the efficiency of supervision work, improve working conditions for workers and record all Non conformance products. Because of some reasons, the improvement activities were not efficient enough. As a result the frequency of quality problems are not completely reduced.
Author has also proposed solutions to improve the efficient of Quality Management System and frameworks which help Owner to solve problems and manage the project in the construction phase. This Quality Management System proposed framework is not only applied in this case study but also is a useful framework for other project owners.

·         The responsibilities of each member should be clearly defined.
·         Company quality manual must be established and committed by Top Management.
·         The Quality Management System should develop and improve the construction procurement which can help them to get the good subcontractors and suppliers.
·         Let the constructors understand that perform the works in accordance with programs, plans is a must.
·         Project communication, information system should be maintained and improved.
·         Keep construction site safely and clean, subcontractors participation are the main keys to achieve Total quality management.


OWNER’S TENDERING STRATEGY TO OBTAIN A QUALIFIED CONTRACTOR


By

Nguyen Duc Huan

 Abstract
             
In this report, I am going to present the tendering processes around the world which I have been learning in the Master class of Project Management at the Asian Institute Technology (AIT). These processes were updated in the tendering documents and in the governmental regulations of Vietnam, and have been applied to the projects in Binh Duong province. An example was the tendering strategy of the government to obtain a qualified contractor for the construction project to build the asphalted road from the intersection of Minh Hoa ĐT. 749b to Dau Tieng lake in Binh Duong province. In the end, the consulting company had chosen a suitable contractor to implement the project for the government who was also the project owner.


Executive summary

Rationale of research
This research has been conducted to identify strategies to obtain a qualified contractor.
Objectives of study
To study
Methodology  
The exploratory research method is used to review the literature and study the tendering process at different stages and case of asphalted road from the intersection of Minh Hòa ĐT 749b to Dầu Tiếng lake in Bình Dương province
Findings and conclusion
The problem is the difficulty to get a qualified contractor and help the contractor implement the project effectively which is expected by the owner in order to complete a project on time within the lowest cost budget with the highest quality and avoidance of risks. In order to choose a good contractor  who meets building infrastructure requirement, the owner has to open bidding to choose one who will build some of the main works or overall the works for the owner. The owner must have a good consultant who holds the tendering process to choose a good contractor.
For consultant,
To achieve the objectives that the owner or the representative of the owner needs, they must hold a bidding to choose a good contractor for the project. Holding a bidding process to choose a contractor is very difficult and spends a big amount of money and time for the owner because the owner has to follow a tendering process and procedures issued by the Government. In this project, holding the tendering process to choose a good contractor for the owner is the responsibility of the consultant.
The consultant holds the tendering process carefully in order to choose a good qualified contractor to implement the project. This contractor is the main contractor who will keep the project under control by the consulting supervisor. The consultant creates an equal opportunity in tendering for most of the contractors.
The tendering process is implemented by the consultant, and the consultant finds a good contractor by using the tendering strategy which includes:
·         Prequalification criteria: The consultant considers the technical ability, financial ability and experience of other contractors carefully. The owner considers the standard price and calculates the value of a contribution.
·         Tendering documents: The consultant checks carefully whether the contractors receive all of the tendering documents as well as the instructions in tendering.
·         Evaluation criteria: The consultant considers evaluation criteria which is appropriate with this project. Especially the consultant must consider the technical ability, financial ability and experience of the contractors closely.
·         Experience criteria: the consultant considers experience of the contractors to implement the project.
The owner expects that the project is not only fulfilled or completed with high quality within the estimated budget but also with some level of safety. In this tendering project, the owner hopes that a good contractor will take advantages over other weaknesses to implement the project with high quality and safety, on schedule, and within the estimated bidding budget.
However, technical ability score of the contractor is eighty-two (score decreased -18), therefore the owner should be more interested in some weaknesses of the contractor during the building process in the project, such as:
-          Construction methods (-3),
-          Quality of the types of supplies (-2),
-          Description of qualified technical solutions and reasons for each item (-2),
-          The level of human resources to meet construction requirements (-2),
-          Safety for surrounding buildings (-2), and
-          Critical path = 270 days (-7).

The most important factor is the critical path. If the contractor makes any mistakes which influence the critical part during the period of project implementation, he would have to complete the project later.
These are the very small weaknesses of the contractor, but the owner needs to take notes carefully so that the contractor could complete the project successfully. 


Monday 5 March 2012

Invitation
to
Preparation English Training at AITVN
For AIT Postgraduate Programs
School of Engineering and Technology – AIT in Vietnam


Dear Applicants,

I have the pleasure in informing you that the School of Engineering and Technology (SET) – AIT will open 8 week English training for those applicants/candidates who are interested in the following Master programs in Project Management in Construction (MPM)


Training information:

Address: 45 Dinh Tien Hoang str., District 1, Ben Nghe Ward, HCMC (Opposite to HTV)
Duration: 26 March – 19 May 2012
Starting date: 27 March 2012
Tuition fee*: USD 400.00 USD

Tuition fee will be paid at the beginning of the training.

*: The tuition fee will be reimbursed for those candidates who are officially admitted to MPM program in September 2012 intake.

More details of the training objectives and training schedule can be found in the attachment.

Please complete and return the enclosed acceptance form to the AIT in Vietnam (AITVN), 6th floor, FCC building, 45 Dinh Tien Hoang, Ben Nghe Ward, Dist. 1, HCMC (Fax No. 08-39107422), attn: Ms. Nguyen Le Tuong (Tel: 08-39107423/ext.117) no later than 20 March 2012.

With best wishes,

Sunday 4 March 2012


COST ESCALATION MANAGEMENT IN LOW-INCOME APARTMENT PROJECT



By

Ngo Quoc Thai



Abstract
             
Vietnam has become the official member of the World Trade Organization since 2007. This dramatic event unfortunately occurred at the same time with the worldwide financial crisis in 2008 and lasted to the present. Consequently, the real estate and construction markets are affected strongly by the inflation, the cost escalation and the tightly controlled credit strategy of the Government.
In addition, project implementation naturally requires a long time to finish, with a huge investment capital and various participating parties. Moreover, the governmental policies in the real estate market and construction industry usually change and overlap among authorities.
Generally speaking, real estate developers are facing with complicated issues of financial structure -  the cost escalation, the slump status  of business market; the  worst status  of  infrastructure and  the incompetency of management but above all it is the cost overrun  in most  of the projects. As a result, costs of housing industry in Viet Nam can be compared with the neighboring countries.
In order to survive, real estate developers must devote themselves to researching about potential cost escalation factors to find out the suitable strategies to reduce and eliminate their impacts. Developers realized that the risks which must be dealt with everyday require considerable foresight, attention to details and tenacity if problems can add costs or cause ineffective overrun. Therefore, most of the developers want to make the target cost plan is as much tightly controlled as possible.




Executive summary

Rationale of research
This research has been conducted to identify the factors involving cost escalation in Apartment projects.
Objectives of study
To study factors affecting cost escalation and project management activities which can be used to control cost escalation.
Methodology  
The exploratory research method is used to review the literature and study the cost management at different stages of project.
Findings and conclusion
Project value become uncertain by various reasons, and appears in each stage of project processes. Risk of cost escalation cannot be eliminated, but can be minimized, transferred or retained. There are some ways for risk arranging such as transferring, avoiding, reducing the negative effect or absorbing them. Among the risks, risk of cost escalation play the conclusive role and both parties have to endure  with many disputes if that factor are not foreseen and discussed to solution before contract signed.
The active and early identification, analysis and evaluation, with control measures can reduce the impact of cost escalation factors and urgently needed to ensure the feasibility and efficiency of the project. Cost escalation management should be valued and implemented from the first steps of the project and continue to maintain in all project implementation cycle.
The case in this report describes a practical implementation in the underground construction stage of an Apartment project. The project team obviously has revealed high-risk factors can seriously affect the success of the project. All lessons need to be conducted and learnt for experience.
The report just briefly describes the various factors of cost escalation that are normally influence to Vietnam construction industry. It is obvious that most popular factors are widely known in construction participants and investors. A standard mitigation plan of these kinds of risk should be prepared   which cover all of potential sources of cost escalation. This important issue should be discussed widely in project team include Owner‘s staff, consultants, architects, engineers, contractors.
In the process of integrating with the world’s economy, Vietnam has been influenced strongly by positive factors on the cost management, contract administration. There are many researches to control the cost escalation in construction projects. However, the following issues are still present and harmful for the success of a project:
·                     Inflation: This issue almost breaking all attempts to cost controlling.
·                     Government:  Bureaucracy, Fluctuation; Late in corruption defense.
·                      Contractual Risks : Understanding , obedience , respecting  the Law
·                     Lacking of transparency: An unclear environment is the major factor contributing towards cost escalation.

We do believe that engineers who address these escalation factors when assessing future project cost and who seek to mitigate the influence of these factors can improve the accuracy of their plan, their cost estimates and program budget. Author of this study do hope that the future of project management in Vietnam will be better, the cost escalation will be well management; these are also the purpose of our work.

Recommendation

For Project Owner
·         Foreseeing and prepare a contingency plan and preserve a maximum risk premium within budget.
·         Transferring partly through a complete strategy in contract
·         Applying policy of advance payment specified for price escalation to fix the price during construction time.
·         Maximizing profit margin to ensure the risk premium can cover the loss from inflation.
·         Postpone the large project until the financial crisis is over.
·         Put priority in recruitment the competent team. Periodic training to the staff.
·         Review the planning and executing work including selection of project delivery method, development of project documentation and selection of contractors.
·         Transparency must become core value in overall process.  Auditing and checking project management activities

RISK FACTORS IN WATER ENVIRONMENT IMPROVEMENT PROJECT: A CASE STUDY OF BIEN HOA CITY IN DONG NAI PROVINCE


By

Le Van Tuan



Abstract
             
Vietnam has just been developing in recent years. The speed of economic development is growing rapidly but substandard managerial capacity has not satisfy the actual requirements, so great urban areas of Vietnam are now facing with complicated issues of urbanization process and urban development such as migration, accommodation, labor, career, traffic jam, flood, environment pollution.
The developments in field water environment improvement are still slow and delay because there a lot of problems happened in development the project. therefore make project stage cannot be completed as expected, by analyzing to find out the root causes of these problems from the data, which are investigated from a real project, base on key relevant theories, the Author would like to develop the solutions for future improvements.




Executive summary

Rationale of research
This research has been conducted to identify risk factors in water environment improvement projects.
Objectives of study
To study and analyze activities in water projects to find the risk factors and propose solution.
Methodology  
The exploratory research method is used to review literature and study the “Dong Nai water environment improvement project (sewerage and drainage sector)”.
Findings and conclusion
This report describes risk factors in each phase development of Dong Nai water environment improvement project, and has revealed high-risk factors can seriously affect the success of the project.  Actually, Rationale of research
This research has been conducted to identify risk factors in water environment improvement projects.
Objectives of study
To study and analyze activities in water projects to find the risk factors and propose solution.
Methodology  
The exploratory research method is used to review literature and study the “Dong Nai water environment improvement project (sewerage and drainage sector)”.
Findings and conclusion
This report describes risk factors on each phase development of Dong Nai water environment improvement project, and obviously has revealed high-risk factors can seriously affect the success of the project. Actually, Vietnam present has enormous efforts to overcome policy and reduce risk in development project. However, investors still face a lot of problems (risks) when development project.
The report may not offer the complete of risk factors in various stages of project implementation, but also clear description of the risk factors may affect the efficiency projects that most water environment improvement projects in Vietnam are all experiencing the problem of land acquisition and resettlement, legal, project costs incurred up compared to initial estimates of financial, construction progress and fund for operation and maintenance.
Recommendation
Study suggests measures to improve the management process of the development stages’ project. Note that the proposal cannot be applied to other project which not use ODA loan and in field wastewater treatment.
1.      Land acquisition and resettlement:
·         Acquisition of land and other assets, and resettlement of people will be minimized as much as possible.
·         All Project Affected Persons (PAP) residing, working, doing business or cultivating land within the recovered area for the Project as of the cut-off-date, are entitled to be provided with rehabilitation measures sufficient to assist them to at least maintain or improve their pre-Project living standards.
-       compensation at replacement cost, without deduction for depreciation or salvaged materials from houses and other structures;
-       priority given for agricultural land-for-land of equal productive capacity acceptable to the PAPs;
-       replacement of residential land of equal size and acceptable to the PAPs;
-       transportation and subsistence allowances; and
-       Business/income rehabilitation allowances (even for non registered businesses).
-       Replacement of residential and agricultural land should be as near as possible to the land/compensation that is lost.
-       Particular attention should be paid to the needs of vulnerable groups among those displaced, especially those below the poverty line.
-       Appropriate reporting, monitoring and evaluation mechanisms should be identified and set in place as part of the resettlement management system.
2.      Legal: The government should be modified, reduced many regulations in Laws to do the project more quickly, so investors have more responsibility and can actively to make decision in the implementation of the project.
3.      Financing:
·         Structure of project financing: The government in Vietnam should require to Plan and use ODA to specify findings of an analysis of the institutional framework covering:
-       the identification of agencies responsible for use ODA loan activities and authorities of all levels that have a role in project implementation;
-       an assessment of the institutional capacity of such agencies;
-       Do implementation of transparency in the use of loans.
·         Project cost estimate:
-       Cost estimation should carefully be conducted in terms of recent Vietnam economic condition basic cost of is increased in Vietnam.
-       To assure the quality in the cost estimate phase of projects, the investor should have a good training program for their engineering staff, which develop cost estimate. Training on the job is a good method to help employees to be more professional.
4.      Construction: using WBS to divide and control schedule. The contractor should focus to difficulty objectives to reduce risk or delay on project.
5.      Operation and Maintenance: Dong Nai province People's Committee and centre Government should build a legal framework. It will create the financial foundation for wastewater treatment company like:
-       Development of sewage tariff schedule, raising program and method for applied gradually offset the cost price are also necessary to operate system with sustainability from the point of view of finance.
-       Create navigation tools to help investment.

 Vietnam present has enormous efforts to overcome policy and reduce risk in development project. However, investors still face a lot of problems (risks) when development project.
The report may not offer the complete of risk factors in various stages of project implementation, but also clear description of the risk factors may affect the efficiency projects that most water environment improvement projects in Vietnam are all experiencing the problem of land acquisition and resettlement, legal, project costs incurred up compared to initial estimates of financial, construction progress and fund for operation and maintenance.
Recommendation
Study suggests measures to improve the management process of the development stages’ project. Note that the proposal cannot be applied to other project which not use ODA loan and in field wastewater treatment.
1.      Land acquisition and resettlement:
·         Acquisition of land and other assets, and resettlement of people will be minimized as much as possible.
·         All Project Affected Persons (PAP) residing, working, doing business or cultivating land within the recovered area for the Project as of the cut-off-date, are entitled to be provided with rehabilitation measures sufficient to assist them to at least maintain or improve their pre-Project living standards.
-       compensation at replacement cost, without deduction for depreciation or salvaged materials from houses and other structures;
-       priority given for agricultural land-for-land of equal productive capacity acceptable to the PAPs;
-       replacement of residential land of equal size and acceptable to the PAPs;
-       transportation and subsistence allowances; and
-       Business/income rehabilitation allowances (even for non registered businesses).
-       Replacement of residential and agricultural land should be as near as possible to the land/compensation that is lost.
-       Particular attention should be paid to the needs of vulnerable groups among those displaced, especially those below the poverty line.
-       Appropriate reporting, monitoring and evaluation mechanisms should be identified and set in place as part of the resettlement management system.
2.      Legal: The government should be modified, reduced many regulations in Laws to do the project more quickly, so investors have more responsibility and can actively to make decision in the implementation of the project.
3.      Financing:
·         Structure of project financing: The government in Vietnam should require to Plan and use ODA to specify findings of an analysis of the institutional framework covering:
-       the identification of agencies responsible for use ODA loan activities and authorities of all levels that have a role in project implementation;
-       an assessment of the institutional capacity of such agencies;
-       Do implementation of transparency in the use of loans.
·         Project cost estimate:
-       Cost estimation should carefully be conducted in terms of recent Vietnam economic condition basic cost of is increased in Vietnam.
-       To assure the quality in the cost estimate phase of projects, the investor should have a good training program for their engineering staff, which develop cost estimate. Training on the job is a good method to help employees to be more professional.
4.      Construction: using WBS to divide and control schedule. The contractor should focus to difficulty objectives to reduce risk or delay on project.
5.      Operation and Maintenance: Dong Nai province People's Committee and centre Government should build a legal framework. It will create the financial foundation for wastewater treatment company like:
-       Development of sewage tariff schedule, raising program and method for applied gradually offset the cost price are also necessary to operate system with sustainability from the point of view of finance.
-       Create navigation tools to help investment.



DELAYS IN FLOOD PREVENTION PROJECTS
A CASE STUDY OF URBAN DRAINAGE PROJECT MANAGEMENT UNIT


By

Le Do


Abstract
             
Currently, the overload on drainage of the existing systems along with the development of the increasing urbanization of the big cities like Ho Chi Minh City has led to flooding on many streets, with the level of flood is wider and heavier day by day. One of the issues affected by flood that is the congestion and traffic jams on the roads of Ho Chi Minh City’s areas, which has caused pressing and affect the economic and social activities, life environment and the daily activities of people traveling in the region.
In the recent period, the city government also is trying to invest in renovating and upgrading of infrastructure for roads and drainage in the areas of Ho Chi Minh. Typically, a water infrastructure projects have been implemented on a large scale, specifically: Ho Chi Minh City Environmental Sanitation Project Basin Nhieu Loc - Thi Nghe; Ho Chi Minh City Water Environmental Sanitation Project Basin Tau Hu - Ben Nghe - Kenh Te - Kenh Doi; Canal Tan Hoa – Lo Gom Sanitation and Urban Upgrading Project, etc.
However, in the process of implementation has encountered many difficulties such as the construction schedule are affected because the infrastructure systems are not controlled, the weak contractor capacity, capital limited investment. Besides, the function of our State Management is loose, many duplicate projects which we call "walked together" projects, plus with the investment does not spread as a strategy or a specific plan has made to a waste of investment. All of these are leaving a result, an issue that needs attention and consideration, which is effective in the management of construction and drainage in the areas of Ho Chi Minh City.
Facing this reality, those problems require the city authorities need to organize and research actively, inspection and review the city’s management and construction drainage system now. That work to ensure if they has consistent and effective in the current development phase to propose remedies and the develop orientation in the management of construction and drainage system in the future. Besides improving project schedules is the most important in order to solve aspiration of urban residents. That is why I chose this topic for my last case study.



Executive summary

Rationale of research
This research has been conducted to identify delay factors in flood prevention projects.
Objectives of study
To study and analyze delay situation in past flood prevention projects at construction sage and analyzing activities causing delay in projects in government funded projects
Methodology  
The exploratory research method is used to review theory of flood prevention projects in Ho Chi Minh City from 2008-2011.
Findings and conclusion
In Flood Prevention Projects, contractors seldom cause critical delays. It is easy to understand this problem. Work characteristics are not complicated and contractors set too much task durations. Therefore, they always have extra time to finish tasks. However, they never try their bests to reduce project durations. This is a problem that schedulers must pay attention.
In the other hand, critical delays are caused by lacking corporation between government operators. This problem is a general disadvantage that government authority always tries to improve. In my opinion, it is proceed from organization culture.
Recommendation
For heavy rain
·         Need to plan master schedule in accordance with rainy season (May-October) to avoid delay.
·         Contractor must prepare pumping to solve storm water in excavation. Besides SCFC force contractors equip pumping to help owner solve emergency situations at flooded streets.
·         To avoid bad weather conditions, using new technology construction such as: Cured-In-Place Pipe, (CIPP) technology and Pipe – Jacking technology. However, It is not used for small projects because of its expensiveness.
For catching infrastructure systems
·         For long term: building digital infrastructure map to be prepared and use of new technologies.
·         For short term: Strict co-ordination with the parties associated is required.
For waiting sewage connection
·         Setting contingency duration in schedule.
·         Setting project end date for project.
For lack of contractor capability
·         Apply modern project management  skills
·         Change of direct contracting methods
·         Strict supervision. 

Future research
In this case study, we only discuss about delays in construction stages. However, because of lacking databases and time, case study still has some defections. Actually, in conceptual and design stages, owners and approval organization always cause critical delays. The main reasons are unsuitable organizations, extra-complicated approval process and bad master planning.
In the order hand, databases that we collected are not much. Therefore, the statistic is not quite exact. In future, SCFC will run more and more projects to prevent with climate change. Certainly,