The construction
industry in Vietnam, especially commercial building sector, is now suffering from many problems regarding communication
management. Some common problems are:
1. Usually
skipping communication management or just approaching it shallowly due to lack
on this knowledge area.
2. Problems
related to interpersonal communication (such as face-to-face meetings), intra-group
communication (such as interactions between team members) or inter-group communication
(such as interactions between main contractors and sub-contractors) occur very
frequently at many projects. Consequently, projects communication often breaks
down and projects are likely to be failed.
3. Unable
to determine project stakeholders’ needs for information, unable to determine
communication channels in projects, insufficient interaction between project
management and team members or between main contractor and sub-contractors or
within team members, inappropriate communication media, etc.
4. Timing
of distributing information, correct information to correct stake holders,
wasting a large amount of time and resources for unnecessary meetings, etc.
5. Unable
to combine verbal communication and non-verbal communication in order to
achieve targets.
6.Abusive
use of bad emotional methods during interaction between project management and
team members such as fear and threats, aversive stimulation, etc.
Therefore,
it is important to understand the nature of problems and to find ways to solve
them in order to be able to develop an effective communication management
system in construction projects. Nguyen Canh Toan made a case study which
objectives were to:
1. investigate
the communication interactions within construction project team so that
communication problems causing project interruption can be identified.
2. propose
recommendations how to improve communication management within construction
project team.
However, there are some limitations in this
study. Firstly, relationships between communication problems and types of
information in action have not been graded in order to figure out which one is
the biggest factor that causes communication interruption; or the applicability
of the proposed solutions for those problems.
1. Project
Manager shall prepare project management plan including communication plan in
the beginning of the project.
2. Strictly
following the communication plan. Incentives shall be provided to encourage
everybody to carry out it properly, and also treatments or even punishments for
bad behaviours.
3. Document
controller position must be stable as much as possible in order to ensure that
the information distribution process is in order.
4. In
case of ISO certified company, Project Manager should give feedback to the
company Quality Manager to add in personality test forms together with Job Application
Assessment Procedures forms. That will save Project Manager’s time whenever
there is new job applicant coming to job site for interviewing.
5. Using
new information-conveying methods such as: web-based data distribution,
e-meeting, etc. in order for easy document control and timing of document distribution.
6. Organizing
trainings for the team members in order for them to know how to use both verbal
and non-verbal communication effectively.
7. Outside
activities such as playing football, parties, etc. are recommended to improve
relationships among team members and between the main contractor and subcontractors.
Communication
management is one of the nine knowledge areas that can be found in the Project
Management Institute’s A guide to the Project Management Body of Knowledge.
This is a really tough challenge and time-consuming task to any project
manager. Despite the fact that ineffective communication management will result
in project interruption or even failure, there are not many project managers or
site managers in Vietnamese contractors being aware of its importance. This
final project report focuses on construction project communication management
between the main contractor and subcontractors as inter-group communication and
within the main contractor team members as intra-group communication. By
reviewing many researches and studies of many authors on this field, knowledge
as regards communication management within team and with external party such as
will be explored step by step. Through a case study of condominium project in
Ho Chi Minh City, communication problems which cause project interruption will
be investigated and analyzed. Some proposed solutions which are based on the
reviewed knowledge will be discussed in order to help project managers improve
communication in the project.