Project Owner’s Quality Management System: A Case Study of Sails Tower Project

In recent years, the construction industry in Vietnam is being been recognized having a great contribution to national development as investment has been intensified in many fields such as infrastructure development, industry and public projects. However, more attention have been given to quality management because of the poor quality of some construction projects. Because of these reasons, the development of quality management system is most important concern not only for Contractors, Quality Consultants, but as well as for the investors or developers.

Mr. Nguyen Trung Kien made a research which primary objective was to study the application of Quality Management System (QMS) of Project Owner in a construction project from design to construction phase.

Conclusion

In general, most of the requirements of quality system have been covered and presented in the existing system. However, it was revealed that problems such as missing contract review, improper coordination and communication, lack of the process control, control of quality records and the inspection status monitoring during the course of work are the reasons that caused major problems to owner and caused schedule delay and generating V.O.

In addition, findings showed that there were problems with decision inconsistency relating to quality on job site caused rework and schedule delay. Obviously, besides the reason of work procedures, it would also be the reasons of different quality level and quality perception. Therefore, it is necessary to conduct the internal quality audit and provide training at different position in order to gain the same level of quality perception in the project team.

The causes and the consequences that generated by these missing processes are summarized in the table below.

The complete QMS would be achieved if the missing requirements as mentioned above should be added in the existing Quality Management System. Aside from that, the quality culture in organization should be set-up so that the Company can reach the Total Quality Management.

His thesis abstract is copied and posted.

Abstract

The report expresses the key issues in Quality Management System (QMS) that known as the critical factor for any organization wants to develop and survive in the free trade market.

This study, which refers to the theories and the standards system, has expressed the concept of quality in construction, the QMS in organization, system requirements for owner’s QMS in construction and its benefits. The study has briefed the factors that most effect to project quality studied from public reports and the key points to control project quality from the design to construction stage. The report has introduced a QMS to the property developer for the purpose of amendment to the existing QMS in order to obtain a complete QMS for better managing project quality.

Report the findings of a research study, which was undertaken to examine the underlying factors affecting the quality of a building project. It also aims to identify factors that show a strong correlation to good quality performance. The ultimate goal is to provide clients, project managers, supervising consultants and contractors with information that can help them become more efficient with their limited resources and, as a result, achieve better quality outcomes.