QUALITY MANAGEMENT SYSTEM AND PERFORMANCE OF BUILDING CONTRACTORS IN VIETNAM

By

Bui Cong Luan

Abstract

The study gives a thorough description of the quality management system as practiced by the building contractors in the construction industry. This function is shown as an interconnected system that recognizes the main quality system management activities. The documents and records used in these activities are also reviewed. A model for high level quality system management is defined, including owner, supervising consultants and contractors. The model depicts the quality management system responsibilities and the roles in a scheme relating to construction quality control, quality assurance, and the interface between them. The scheme can be applied to any construction domain and quality management structure of organization. The study advances the understanding of how quality management is performed and engages participants at several management levels. The use of quality management system in the construction industry has greatly increased in recent years. Because the purpose of QMS development is to manage the performance of building contractors in Vietnam, it is is very important to assure quality in building projects and satisfy the client as much as possible in the construction industry. The objective of the quality management system is to improve the quality of construction projects and to enhance the effect and productivity during the building project in order to achieve client satisfaction. The research methodology is highlighted as the main philosophy. Besides, different sources of data will be gathered in this research, including project documents, reports from local government and project agencies, newspapers, construction law and standards in Viet Nam etc. An exploratory approach will be adopted by reviewing the available literature to develop a quality management system framework for consultant supervision building projects in Vietnam. Report the findings of a research study, which was undertaken to examine the underlying factors affecting the quality of a building project. It also aims to identify factors that show a strong correlation to good quality performance. The ultimate goal is to provide clients, project managers, supervising consultants and contractors with information that can help them become more efficient with their limited resources and, as a result, achieve better quality outcomes.

Executive summary

Rationale of research

This research has been conducted to investigate quality management system and performance criteria of building contractors in Vietnam.

Objectives of study

To study Factors that affects the implementation of QMS in building contractors in Vietnam. And effect of implementation of QMS on the performance of building contractors in Vietnam.

Methodology  

This research is based on a quantitative method with a questionnaire developed for the data collection. This research framework consists of four stages, namely conceptual stage, conceptual framework, hypothesis development, questionnaire development, data collection and data analysis in order to achieve the research objectives.

Findings and conclusion

The research attempted to measure the corporate performance though in term of NCR, Delay, Rework and Customer‘s satisfaction. The analysis of means score has been employed to measure every factor, sub-factor. In order to elucidate findings, the means have been computerized to rank the factors and sub-factors as well. Particularly, the means have been standardized into range scores to application quality management system in practice. The main goal of this study is to finding the effective factors that effect on the implementation of QMS in the building contractors in Vietnam. This study also how to measure the implementation of QMS to effect on corporate performance in terms Nonconformance records, Delay, Rework, and customer‘s satisfaction. The purpose of this chapter is to summarize the findings and to illustrate the conclusion from the above study.

The main findings

 In this study the researcher study the quality management system in building contractors in Vietnam, after literature review the researcher found five main findings in this study as a conclusion in this study, it includes as following:

1. In term of Culture the effective factors which have the highest effectiveness to implementation of QMS is Benchmarking about quality of manager and Proud of technical competency.

2. In term of Administration the effective factor which has the highest effectiveness to implementation of QMS is Clear job description.

3. In term of Leadership the effective factors which have the highest effectiveness to implementation of QMS is Project leader is good in maintaining relationship with project stakeholder.

4. In term of Strategy of quality the effective factor which has the highest effectiveness to implementation of QMS is Focus on improving the quality of human resources.

5. The greatest impact to the corporate performance that is the application of the procedures in the quality management system.

In addition, the research also shows the correlation between the application of quality management systems in the construction contractors in Vietnam for the effect that the company achieved in terms of the NCR, delay, rework, and the customer satisfaction. however, within the scope of this study the researcher also pointed give some fundamental processes in many of the quality processes that contractors can apply to their company, and processes that was elaborated by the specific issues. And the results are also given the relationship of each issue with the company's performance at different levels. Also on the factors affects to the application of quality management systems in Building contractors in Vietnam, the results also showed that almost of the factors that research given has significant positively to the quality management system, and what factors most influential was pointed out .