The aim
of the quality management system is to create high quality products, meet the customers’
need, fit for use or purpose and conform to requirements. Quality in
construction projects is not only the quality of product and equipment used in the
construction of a facility but the total management approach to complete the
facility. The quality of construction depends mainly upon the control of
construction. The construction cost and time of delivery are also important
characteristics of quality.
In
Vietnam, the quality management system, ISO 9000 and Total Quality Management,
is also applied in construction field. ISO 9000 and Total Quality Management
are considered as the most effective ways of quality managing. However, in
recent years, when Vietnam adapted the international integration policy, both public
and private sectors have also invested in Vietnam. Due to competition, many
contractors bid at a very low cost just to get the project, thus, suffering the
quality. Many completed projects have many defects especially high-rise
buildings. Therefore, quality control system of the consultant is strongly
necessary for both owner and contractor to assure quality and prevent any
unexpected hazards.
Mr. Nguyen Tien Dung made a case study which main
objectives were to: (i) know the quality management system of consultant
supervision to manage construction works of a building project; and (ii) analyze
the strength, weakness and problem.
Quality management system of consultant supervision is
to manage implementation of quality management system in construction works by
contractor as well as to ensure the quality of construction works complying
with specification, and standard requirements. Both consultant and contractor control
the quality of construction project to meet and satisfy client requirements as
well as all contractual requirements at optimum cost and time.
This case study was performed aimed to control the
construction measures which are related with quality control. This quality control
is conducted based on the Vietnam standard and regulation. These provide
contributions to comply importance standards and regulations which directly
affect quality control in construction.
The quality management system in my company was
based on the ISO 9001:1994 requirement system. The major issues of quality
control are managing of incoming materials, monitoring and controlling of
production process, testing and commissioning of the finished product. The
system includes:
1. An organization structure, responsibility
and authority in quality management system
2. Scope of supervision consultant
process
3. Project procedure
implementations
- Document system and data control
- Process control
- Inspection, testing, measuring
and test equipment
- Inspection and test status
- Control of Non-conforming product
and corrective and prevent action
- Control of quality records
- Internal quality audits
- Training
Furthermore, the case study also set
up the communication process of managing quality and communication channel
between the owner, supervising consultant, designing consultant and contractor
to solve problems at the site. The
purpose is to solve quality issues concerning construction projects. Besides,
documentations and data records for quality activities have also been mentioned.
A model for managing quality has been defined and shown to apply to any
construction project. The model involves multi-levels quality management
participation, including contractors, engineers, and managers. It describes the
quality management tasks and the roles supposing in a system relating
construction quality control, quality assurance, and the interface between
them. The report also shows the understanding of how quality management is implementation
and engages participants at several management levels.
The quality management system
functions as practiced in building construction. A system method to quality
management, which emphasizes the main quality activities, has been reported. The
case study also shows quality issues and QMS procedure, implementation problems
regarded to analyze the strengths, weaknesses, problems and proposal possible
recommendation of solutions to achieve quality and timely progress. However,
due to limited time, the report only discusses about consultant supervision in
controlling quality management system of a contractor in construction phase.
There is remaining of time control, cost control which are very important of
project in construction phase.
Strength
1. For
quality policy and QMS
- The QMS
implemented based on ISO9001 quality approval system with clear organization
structure of each member. Project quality plan provides details on company
policies and specific requirements of the project. System procedures state how
the company policies are to be implemented, what is to be done and who has to
do it. Obtaining and maintaining
ISO9001 accreditation is a confirmation of top management’s commitment to the
customer that a first class service shall be provided jointly by the project.
- The primary goals are to exceed the standards and requirements
stipulated by our Clients in terms of quality, time and cost efficiency. The
project is treated as if our own, and take great satisfaction and pride in the
achievement of these goals.
2. For
document, data control and project communication
- Project document are controlled in accordance with
company system procedures to ensure the registration, distribution, security,
accuracy.
- All incoming and outgoing documents are reviewed
for accuracy and adequacy prior to issue and distribution to all relevant
parties.
- Project manager shall always ensure that obsolete
documents are not used for construction purpose. Invalid and/or obsolete
documents shall be removed from the relevant sets of documents unless they are
retained for legal and/ or knowledge preservation purposes in which case they
shall be clearly identified as a Superseded document.
- Project communication: a clearly system used for
this project for internal and external relevant parties. All project
information shall be put in daily file and sent circular to all project staffs
to read to update and get information to perform project effectively.
3. For
construction control and quality control
- Construction management control will be achieved
through programming activities. Based on the “For Construction” program
including mile stone date, the supervision consultant will check and control
detailed programs for each section of works called short term programs.
- Construction control will be achieved through the
use of inspection and test plans that detail or reference the required
standards to be achieved under contract. Inspection and testing will be carried
out on this project to verify that the specified requirements for the product
are met
- An non-conformance report will be used to record
non-conformities. All non-conformances will be identified and monitored by
project quality assurance manager.
Recommendation for further study
1. In order to achieve the efficient of the Quality
management System, the responsibility, fulfill task of each member should be clearly
identified.
2. Top Management commitment includes:
- Establishing
the quality policy to comply with requirement and continuous improvement.
- Establishing quality objective to meet product
requirements
- Reviewing the quality management systems to
maintain progress
- Ensuring necessary resource
- Measuring customer satisfaction at all levels
3. Continuous improvements the effectiveness of
quality management system through:
- Quality policy
- Objectives
- Audit results
- Data analysis
- Corrective and preventive action
- Management review
4. Focus on the customer and the employee
5. Everybody’s participation into quality management
implementation
His thesis abstract is copied and pasted below.
The
report applies Quality Management System (QMS) ISO 9000 for project management
and consultant supervision of a building construction project. It express the
key issues in Quality Management System for supervision consultants and
contractors. The report describes the quality management system with clear
responsibilities of personnel and the role in a plan relating to quality
control, quality assurance and quality improvement in construction project.
Therefore, the role of supervision consultant is very important to ensure the
project to achieve and meet with client requirements.
The
report methodology is highlighted as the main philosophy which refers to the
theories, local standards system and International Standard Organization ISO
9000. Moreover, the report also collects different source of data including company
quality management system, project documents, project agencies, newspapers,
construction law and standards in Vietnam. As a result, the study has shown the
factors that most effect to project quality plan and the key issues to control
project quality and quality management system framework for consultant
supervision of a building in construction phase.
In
this study, a quality management system of supervision consultant is
established. This helps supervision consultant to control quality management
system, procedure and implementation to ensure high quality product to meet customer’s
requirements, expectations and definition of quality. Furthermore, the study
also analysis the strength points, weakness points, quality problems for
continuous improvement process to achieve higher demand of customer.
8 comments:
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Tag: PM205A53. Let me share all of you about #5 Tips for Project Management Success,, I hope you enjoy it
1. Plan your day using time management techniques
As a project manager, time management skills are essential because you are dealing with a wide range of tasks that demand a quick turnaround time. Planning your day will go a long way in keeping you organized and increasing your productivity. Assist your task planning by using project management software which helps you track the work of you and your team.
If you are not very tech savvy, a simple to-do list can also be a great organizational tool. Prioritize your most important tasks by putting them at the top of the list and less important ones at the bottom. Having a visual plan of your daily tasks helps to keep you on track and aware of time.
Related post: Free ebook 104 secrets to become a great project manager
2. Include stakeholders in important project conversations
While you will have plenty of responsibilities regarding the project, don’t neglect your clients.
Good communication is essential is keeping both parties informed of project progression, curtailing scope creep, and apprised of changing requirements. Some clients may have different expectations when it comes to communication, so make sure to establish the frequency and type of communication (like emails, phone calls, and face-to-face conversations) at the beginning of your project.
Establishing communication expectations early helps alleviate stakeholder uncertainty about communication frequency and delivery.
3. Regularly communicate with your team
Daily team communication helps keep misunderstandings and unclear requirements under control. Keeping your team informed in every step of the project is essential to project management success.
For example, a study published by Procedia Technology found that good communication skills were the cornerstone of project management. The study examined over 300 “construction project managers, architects, construction managers, engineers and quantity surveyors” and their successes and failures on various construction projects.
4. Anticipate project setbacks
Even the best-laid plans often go awry.
Remember that even with a high amount of planning and attention to detail, your project may still encounter some challenges. Pay attention to complaints from stakeholders or colleagues, and other warning signs, like a missed deadline or cost overrun, that there may be a problem.
Preventing a crisis will keep your project running smoothly, save you a lot of time, and keep you, your team, and your stakeholders confident in progressing with the project.
Unfortunately not every complication can be avoided. Crisis management skills are essential for dealing with the unexpected. Project managers need to be flexible and pragmatic. Improvise and make sharp decisions when needed.
Related post: 92 free project management templates
5. Stay focused on the details
A common problem project managers encounter is having the project aims not aligned with the organization’s objectives. A great project manager will strategize a plan for the project to lead back to the overall success of the business.
Know your project’s scope by heart and avoid wandering outside of the project’s requirements. It’s too easy to get lost in minor details and forget what your focus is, so a well-planned project scope is essential for success.
And final, you should use KPI to measure effectiveness of the project, here are full list: 76 project management KPIs
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Thanks for sharing such amazing content which is very helpful for us. Please keep sharing like this. Also check for Quality Management System Course or many more.
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