BUSINESS PROCESS MANAGEMENT AND KEY PERFORMANCE INDICATORS IN
REAL ESTATE CONSTRUCTION
By
Le Anh
Thai
Abstract
The
controlling of construction processes is important to achieve project’s goals.
Many companies now start look for solutions to optimize their own business
process. In order to develop in business area, every organization has to
continually finding solution for business to act in term of effectiveness and
efficiency. The question to save cost and business improvement is the effort so
that organizations must consider if they want to maintain sustainable
development. How to ensure that the organization is operated effectively and
whether the organization is taking competitive advantage? These problems only
answer if the organization know their own business processes and have clearly
measure, monitor and analyzes its performance.
This
report is going to make effort to understand the applied of Business Process
Management (BPM) and Key Performance Indicators (KPIs) which should be
implement in construction stage to measure the effectiveness and efficiency of
the construction process.
Executive
summary
Rationale of research
This research has been conducted to identify key performance
indicators to improve construction process in real estate project.
Objectives of study
To study business
process management (BPM) in real estate construction projects, to identify the
indicators for improving construction process.
Methodology
The
exploratory research method is used to review theory of business process
management and performance management of construction processes.
Findings and conclusion
In
applying BPM in the construction stage, the most important is to identify main
phase, sub-process to be delivered. The main process need to focus control the
output, and also control issues in sub-processes. After the main or critical
processes were identified, it is necessary to assess the process performance.
The key performance indicators is defined to evaluate whether the process
performance comply with organization’s goals and objectives.
For effective implement BPM in construction
stage, we should understand all the process of construction stage. And identify
critical process to focus controlling. No need to control all the process in
order to reduce expense for measurement activity, but the result still
acceptable. There is very little guideline in selecting which indicators is
appropriate lead to achieve project objective and organization‘s goal. The
measurement process should regularly audit to guarantee the transparency. The
follow indicators is the most applied in measuring the construction process.
Performance measurement allows an
organization to determine what is working and what is not. In order to make
effective performance measurement and to improve construction process, one must
identify appropriate Key Performance indicator to focus on. In construction
process generally, and real estate construction process, it is difficult to
develop an agreed set of KPIs, because of the nature of construction
industry.
Recommendations |
- Cost
performance: It shows how the process consume budget. This performance
indicator also tells about how effective the budget control.
- Time
performance: this KPI tell whether the process has completed on planned schedule.
- Quality
performance: this measurement shows the degree of satisfaction of the
process to the requirement.