QUALITY MANAGEMENT FOR BUILDING CONSTRUCTION PROJECTS

A CASE STUDY OF RESIDENTIAL AREA FOR CANTHO UNIVERSITY STUDENTS

by

Le Thanh Phieu

  Abstract

The thesis shows the key issues in Quality Management System (QMS) considered as the essential factor for any organization that wants to develop and survive in the free trade market.

This thesis reviews the theory about quality management and its importance in construction project. In fact, this theory shows the important role, requirements and benefits of applying o construction quality management. The thesis briefs the factors that most effect to project quality and the key points to control project quality from the design to construction stage. The thesis has introduced a QMS to the construction contractor and the investors that they really need to be familiar with at present.

The other part of this thesis is the case study on Residential Area for CanTho University Students where the quality management system is applied. During this project, the system is well applied leading to great achievements despite some unexpected problems. Through this research, there are several good lessons that the parties related to the project should realize and study. They should have owned a quality management system, well-trained staff and disciplined top executive managers looking for high quality.

  

Executive summary  

Rationale of research

This research has been conducted to propose suitable solution to quality management system by undergoing into case study of Can Tho University student residential area.

This research is also important to study quality management systems and its application in government projects in Vietnam.

Objectives of study

To propose recommendation by studying quality management system and practices in building construction projects, analyzing quality management practices in Can Tho University students residential project.

Methodology

In order to conduct research there is immense need of a frame work, which will describe how research will be conducted.

In this research case study approach has been used to focus on studying and analyzing different sources of data; i-e project documents, news papers, local construction law and standards etc.

The research design is based on single-case and single unit of analysis, exploratory research is used in reviewing the literature to develop a frame work for building construction projects in Vietnam.

Findings and conclusion

There are some puzzlement regarding understanding the philosophy of QMS by the project managers and it is not yet established to work in construction industry .it may be difficult to implement QMS by the contractors because they more focused on profit generation. Initial cost of QMS is considered to be high; there might be offsets in decline of quality and it not practicable for small firms.

It might be more difficult to put into operation onsite due to resistance from other parties than to implement in an organization, employees can also resist in implementation of QMS that will turn into the education more difficult.

Based on this study the  project of  residential area for Can Tho University students, the theory of quality management is well analyzed and applied to meet the high quality requirements of investors.

The project is role model for future projects of CTU for getting high quality projects.QMS provides a base for getting quality construction through procedures and practices to satisfy customer needs and business performance in industry.

Recommendations

o   Need of speedy financing for the project, which can save time.

o   Need to provide updated QMS to contractor prior to construction to avoid quality risks.

o   Need of QMS to be applied according to regulations and requirements of standard construction.

o   Need of project staff to be trained for internal quality audit procedure to ensure quality construction.