Quality Management System of Project Owner

A Case Study of Bong Do Housing Development Project

By

Pham Viet Cuong

Abstract

Report shows the basic concepts of quality management systems in general and quality management systems in construction industry in particular that is an important factor for an organization to develop and build trust with customers.

In addition, the report also mentions the benefits of application and development quality management system of an orgnization. Based on the basic theories of quality management systems, this report has studied the application of quality management system of An Lac JSC, a company invests in real estate sector. At the same time, the report also analyzes the major problems that arise during the application of QMS and give solutions to solve these problems and the strengths and weaknesses of An Lac’s QMS.

The problems and solutions are given in this report, although limited, will help An Lac JSC understands quality management system which they are applying, from which propose the necessary adjustments to enhance and improve this system.

Executive summary

Rationale of research

This research has been conducted to identify the problems in Quality Management System (QMS) for project owner in housing development project.

Objectives of study

To study Quality Management System (QMS) of Project Owner (An Lac JSC) in Bong Do housing development project from design to construction stage and to analysis the major problems of QMS of An Lac JSC and propose the solutions to solve these problems. 

Methodology

The exploratory research method is used for literature review, to study and analyze QMS, quality policy and measurement, analysis and management.

Findings and conclusion

From the Case Study about the existing Quality Management System of An Lac JSC, it is observed that An Lac JSC has established the QMS that embraces the procedures from Design stage to Construction stage to ensure that work quality of each stage is controlled and managed well.

At Design stage, the procedure is established to the guideline for controlling of the design to ensure that the designs are complied with specifications, law and customer requirements including time schedules. Scope and responsibility of Design Control are also regulated clearly in procedure. A Lac JSC has established the Design Team Management that governed by Chief of Department to control the Designs of the Company.

At Tender Stage, the procedure is established to ensure that the Company has a good contractor who has capacity, ability, performance and good quality control system to support the Company Project. Fully responsibility of this stage is of Economy - Planning - Investment Department (The Planning Team Management) that includes investigation, evaluation, and selection of Contractors for Company Project.

At Construction stage, the procedure is established to ensure that the Company has a good Construction Quality Management process during the execution of the Company Project. This stage is controlled by Project Management Unit (Project Management Team) that governed by a Project Manager who is the representative of Owner on Site and has overall responsibility for the project management. The Project Management Team is responsible that the quality of buildings construction of the project conforms to the client as well as owner requirements and the project is completed on time.   

However, the existing Quality Management System of An Lac JSC still has problems relating work quality from Design stage to Construction stage that impact significantly on quality of project company, including unclear requirements at design stage, change the design, error of Bidding documents at tender stage, or scope of work (missing contract review) at construction stage, lack of process control, lack of quality records, etc.

In additional, besides the reasons of lacking of work procedures, another reason is that heterogeneous perception in quality exists in mind of staffs as well as leaders of An Lac JSC. So, it is necessary to conduct the internal quality audit and provide training at different position in order to gain the same level of quality perception in An Lac JSC.